- 111 -
6. Troubleshooting
• Check the following explanations, smartphone app and "FAQ" in the web site.
• If you cannot solve a problem with the following solutions, contact your dealer.
Color of the printed image is not what you expect
Cause Solution Reference
The toner is low. If "Toner Low" or "Toner Empty.
Replace with new Toner Cartridge."
appears, replace the toner cartridge.
Replacing the Toner Cartridge
The setting of [Black Finish] is not
suitable for the application.
On the printer driver, select
[Composite Black (CMYK)] or [True
Black (K)] for [Black Finish].
About Screens and Functions of
Each Printer Driver (Advanced
Manual)
The color adjustment has been
modified.
Do color matching from the printer
driver.
Using Color Matching on Printer
Driver (Advanced Manual)
The color balance is out of
adjustment.
Press the scroll button or to
select [Calibration], and adjust density
or color balance.
Adjusting the Density (Advanced
Manual)
Adjusting Color Balance
(Density) (Advanced Manual)
Color registration is out of alignment. Open and close the front cover. Or,
press the scroll button or to
select [Calibration], and then [Adjust
Registration].
Administrator Setup Menu
(Advanced Manual)
Feeding Issues
Symptom Cause Solution Reference
• Paper often
jams.
• Multiple
sheets of
paper are
pulled in at
the same
time.
• Paper is
pulled in at an
angle.
The machine is inclined. Place the machine on a flat surface. -
The paper is too light or
too heavy.
The paper is too light or too heavy. Use the
appropriate paper for the machine.
Loading Paper
Supported Paper
The paper is damp or has
a static charge.
Use paper stored under proper temperature
and humidity conditions.
Loading Paper
Supported Paper
The paper is wrinkled,
folded, or curled.
Use the appropriate paper for the machine.
Fix the curled paper.
Loading Paper
Supported Paper
The back side of the
paper is printed.
The paper that has been printed once cannot
be used in Tray 1 and Tray 2/3/4/5.
Load the paper in the MP tray for printing.
-
The edges of the paper
are not aligned.
Fan a stack of the paper well, and then align
the edges of the paper.
Loading Paper
There is only one sheet of
paper in the tray.
Load multiple sheets of paper. -
You added new paper
onto the paper that is
already loaded in the tray.
Remove the already loaded paper, stack up
it onto the new paper, and then align the
edges of all the paper.
Loading Paper
Paper is loaded at an
angle.
For Tray 1 and Tray 2/3/4/5, adjust the paper
guide and paper stopper to the paper.
For the MP tray, adjust the manual feeding
paper guide to the paper.
Loading Paper
Envelopes are loaded in
the wrong direction.
Load the envelopes correctly.
Loading Paper
Envelopes are sticking to
each other.
Either fan the envelopes thoroughly, or load
the envelopes on top of each other one
envelope at a time.
-
Paper, envelopes, or
labels whose weight is
221 to 256 g/m
2
(56 to
95 lb) is loaded in Tray 1
and Tray 2/3/4/5.
Load the paper whose weight is 221 to
256 g/m
2
(56 to 95 lb), envelops and labels
should be fed from the MP tray regardless of
their thickness.
Loading Paper
Supported Paper
The rear output tray is not
closed firmly.
Close the rear output tray firmly.
Paper Output
To Next Page
Loading...
Need help?
General
