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6. Troubleshooting
When Paper Jams Occur
This section describes how to handle when a paper jam occurs.
Check the error code on the operator panel and see the corresponding section.
• Error Code "370", "371", "373"
• Error Code "372"
• Error Code "380", "401", "637"
• Error Code "381", "638"
• Error Code "382", "383", "385", "639", "640"
• Error Code "390", "637"
• Error Code "391", "392", "393", "394", "632", "633", "634"
A paper jam has occurred around the duplex unit.
1
Take out the duplex unit (1) by pulling it upward while holding the center
recess on the back of the machine.
2
Check for jammed paper inside the machine. If jammed paper remains,
remove it.
• If paper is invisible, check the innermost part of the printer.
• If the paper removed from the printer is shredded or torn, remove all paper fragments from inside the unit so
that none are left inside.
Error Code "370", "371", "373"
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