Quantum LTO-9 HH SAS User Manual

Quantum LTO-9 HH SAS User’s Guide 81
Chapter 6
Troubleshooting
If you encounter problems when running the drive, refer to the
explanations of codes on the Single-character Display (SCD), see Single-
character Display (SCD) on page 34. Please review the Pre-Call Checklist
on page 85 before calling Quantum Technical Support.
Procedure 1: Determining Firmware Level and
Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum
performance, the customer must obtain the latest level of firmware for
the unit by downloading the firmware from the web site http://
www.quantum.com/serviceandsupport.
Perform the following steps to determine the current firmware level
installed on the drive.
1 Use the IBM Tape Diagnostic Tool (ITDT) utility to view the current
drive firmware level.
2 Compare this level with the latest available firmware level by visiting
the same website. For additional information about using the IBM
Tape Diagnostic Tool (ITDT) utility, see Updating firmware
on
page 30.

Quantum LTO-9 HH SAS Specifications

General

Brand	Quantum
Model	LTO-9 HH SAS
Category	Storage
Language	English