Service Call Conditions
SM Appendix 3-1 D062/D063/D065/D066
Appendix:
Service Call
Conditions
3. APPENDIX: SERVICE CALL CONDITIONS
3.1 SERVICE CALL CONDITIONS
3.1.1 SERVICE MODE LOCK/UNLOCK
At locations where the machine contains sensitive data, the customer engineer cannot
operate the machine until the Administrator turns the service mode lock off. This function
makes sure that work on the machine is always done with the permission of the
Administrator.
1. If you cannot go into the SP mode, ask the Administrator to log in with the User Tool
and then set "Service Mode Lock" to OFF. After he or she logs in:
User Tools > System Settings > Administrator Tools > Service Mode Lock > OFF
This unlocks the machine and lets you get access to all the SP codes.
The CE can do servicing on the machine and turn the machine off and on. It is not
necessary to ask the Administrator to log in again each time the machine is turned
on.
2. If you must use the printer bit switches, go into the SP mode and set SP 5169 to "1".
3. After machine servicing is completed:
Change SP 5169 from "1" to "0".
Turn the machine off and on. Tell the administrator that you completed servicing
the machine.
The Administrator will then set the "Service Mode Lock" to ON.
3.1.2 SERVICE CALL CONDITIONS
There are 4 levels of service call conditions.
Level Definition Reset Procedure
A Fusing unit SCs displayed on the operation
panel. The machine is disabled. The user
cannot reset the SC.
Enter SP mode, then turn the
power switch off/on.
B
SCs that disable only the features that use the
defective item. Although these SCs are not
shown to the user under normal conditions, they
are displayed on the operation panel only when
Turn the main power switch
off/on.
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Rev. 11/18/2011
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