5.Troubleshooting
156
Symptom:
System starts up slowly (seems to hang) and the Configuration page displays an error on the
"IPAddress" line under "Network Setup".
Possible cause:
One of the following:
Normal behavior
System is searching for a nonexistent DHCP server.
DHCP is enabled by default on the E-25C, but the customer’s network is not using DHCP.
If the customer’s network is using DHCP:
Network cable or connection faulty
Network is faulty
Faulty Ethernet port on the motherboard
Suggested action:
1. Request that the network administrator change the default in E-25C Network Setup.
2. If neither LED on the designated network port is lit on the E-25C, check the cable connection to
the E-25C and the network. Make sure that the cable is the correct type.
3. If the network cable is the correct type and is properly connected to the E-25C, connect a new
network cable to the E-25C.
4. Request that the network administrator check other devices on the network.
If other devices are not functioning, there could be a problem with the network.
5. Replace the motherboard.
Scanning
Symptom:
Problems with scanning or sending files
Possible cause:
Loose, incorrect, or missing connection between the E-25C and copier
The copier does not have an IP address
Suggested action:
1. Check and reseat the copier interface cable between the E-25C and the copier.
2. Turn the copier OFF then ON.
3. Replace the copier interface cable.
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