5.Troubleshooting
162
5. If HDD cabling is correct, you may need to replace the HDD.
Symptom:
Pages come out blank, or tinted with green or some other color.
Possible cause:
Loose cable connection between the E-25C and the copier
Suggested action:
1. Check the copier interface cable and connection at the E-25C and the copier.
2. Turn the copier OFF then ON.
3. Replace the copier interface cable.
Symptom:
Pages come out blank, or tinted with green or some other color.
Possible cause:
Problem with the copier
Suggested action:
Test the copier and service it, if necessary (see the service documentation that accompanies the
copier).
If the user can print the Configuration page from the copier operation panel but cannot print a job from a
computer on the network, request that the site administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter
boards, and network drivers.
Activate the network and use it to communicate with other copiers.
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet
mask, and gateway address) match the settings used in the network.
EPS file generation is not completely standardized among applications. Some users may
encounter problems while printing certain EPS files.
Checking the Network
Printing problems may arise if the network hardware or software is not set up properly or does not
match network settings on the E-25C. Problems may also arise when printing from a specific
application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a E-25C
malfunction. The customer’s site administrator can eliminate many printing problems without requiring
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