5.Troubleshooting
173
For details, refer to the copier service manual.
Device logs are not saved in the following conditions:
While erasing all memory
While data encryption equipment is installed
While changing the firmware configuration
Forced power OFF (accidentally disconnecting the outlet)
While the copier is shutting down
When the power supply to the HDD is off because of energy saving (engine OFF mode/STR
mode)
When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859,
SC860, SC861, SC863, or SC864
The following logs are not saved:
Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases)
Network communication log
Logs related to NRS
Access log for unauthorized users (guests)
HTTP session timeout log
Auto log-out log
Obtaining the Device Logs (and SMC) with an SD card
Preparation
1. Check the date and time that the issue occurred.
Later, when providing the device logs to your technical support, inform the date and time, so that
the engineers can find the area of the logs to investigate.
2. Prepare an SD card and format it.
For the recommended SD card, please refer to the copier service manual.
If the SD card is used for the first time for log retrieval, format it by using SD Formatter from
Panasonic: https://www.sdcard.org/downloads/formatter_3/ (free software)
Procedures for obtaining the logs
1. Turn OFF the main power of the copier.
Make sure to turn OFF the copier before proceeding the following steps.
Otherwise, the latest settings on the copier side may not be collected when the SMC is
exported to the SD card.
2. Insert the SD card into the slot on the side of the operation panel or the service slot.
3. Turn ON the main power.
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