Ricoh P C301W Field Service Manual

6.Troubleshooting
196
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
10
The power supply for the LDB is abnormal during the startup operation of the
machine or after the cover is closed.
• EGB (PCB1) defective (LD +5VS power error)
• LDB defective (LD driver defective)
• LDB harness broken
• Interlock switches (SW1, SW2, SW3) defective
• Power supply detection error
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again,
do the following steps. Check if the SC reoccurs by cycling the power after each
step.
1. Replace the EGB (PCB1).
2. Replace the interlock switches (SW1, SW2, SW3).
SC 3xx (Around the Drum)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC396-
00
D
Black drum motor (M2) error
The motor LOCK signal is detected for more than 2 seconds while the motor
START signal is ON.
• Black drum motor (M2) defective
• Loose, broken, defective connector or harness defective
• EGB (PCB1) defective
• AIO (K) or image transfer unit overload
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again,
do the following steps. Check if the SC reoccurs by cycling the power after each
step.
1. Replace the black drum motor (M2).
2. Reconnect the black drum motor (M2) connector.
3. Replace the black drum motor (M2) harness.
4. Replace the EGB (PCB1).
5. Replace the AIO (K) or the image transfer unit.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC397-
00
D
Color drum motor (M1) error
The motor LOCK signal is detected for more than 2 seconds while the motor
START signal is ON.
• Color drum motor (M1) defective
• Loose, broken, defective connector or harness defective

Ricoh P C301W Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9.4 s
Time to first page (color, normal)	9.8 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Internal memory	256 MB
Built-in processor	-
Sound pressure level (printing)	- dB
Cables included	AC
Included cartridge capacity (black)	1000 pages
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Duplex media weight	60 - 90 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	751 sheets
Auto document feeder (ADF) input capacity	1 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (printing)	1300 W
Energy Star Typical Electricity Consumption (TEC)	0.3 kWh/week
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	65000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Product color	Black, White
Market positioning	Home & office
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	450 mm
Width	400 mm
Height	334 mm
Weight	25000 g