Ricoh P C301W Field Service Manual

6.Troubleshooting
200
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
6. Reconnect the CN800 connector on the HVPS (PCB3).
7. Re-install the HVPS (PCB3).
8. Replace the HVPS (PCB3).
9. Replace the EGB (PCB1).
10. Replace the harnesses on the HVPS (PCB3).
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC495-
00
D
Waste toner collection motor (M7) error
The waste toner collection motor error is detected more than 3 times when the
motor stops.
• Loose, broken, defective connector or harness defective
• Defective waste toner collection motor (M7)
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again,
do the following steps. Check if the SC reoccurs by cycling the power after each
step.
1. Reconnect the connectors.
2. Replace the waste toner collection motor (M7).
SC 5xx ( Paper Feed and Fusing)
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC500-
01
D
Fusing motor (M4) malfunction
A motor malfunction was detected because the lock signal remained HIGH (motor
not rotating normally) 20 consecutive times when checked at 100 ms intervals after
the motor switched ON.
• Fusing motor (M4) defective
• Harness connector lose, broken, defective, or harness defective
• EGB (PCB1) defective
• Unit torque high
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again,
do the following steps. Check if the SC reoccurs by cycling the power after each
step.
1. Replace the fusing motor (M4).
2. Re-connect the connector of the fusing motor (M4).
3. Replace the fusing motor (M4) harness.
4. Replace the EGB (PCB1).
5. Replace the fusing unit.

Ricoh P C301W Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9.4 s
Time to first page (color, normal)	9.8 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Internal memory	256 MB
Built-in processor	-
Sound pressure level (printing)	- dB
Cables included	AC
Included cartridge capacity (black)	1000 pages
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Duplex media weight	60 - 90 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	751 sheets
Auto document feeder (ADF) input capacity	1 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (printing)	1300 W
Energy Star Typical Electricity Consumption (TEC)	0.3 kWh/week
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	65000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Product color	Black, White
Market positioning	Home & office
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	450 mm
Width	400 mm
Height	334 mm
Weight	25000 g