Ricoh P C301W Field Service Manual

6.Troubleshooting
225
Jam Detection
Jam Detection
Jam Message List
Here is a list of common jam messages, and descriptions of the causes.
Main machine
Jam message
Jam type
Cause
Misfeed: XXX
Initial jam
Paper stays at any sensor.
Misfeed: Tray 1
Tray 1 misfeed
jam
Paper does not reach the registration
sensor. (Tray 1)
Misfeed: Tray 2
Tray 2 misfeed
jam
Paper does not reach the bank paper
transport sensor. (Tray 2)
Misfeed: Dup. Unit (Printer model)
Misfeed: Duplex Unit Remove
Paper (MF model)
Duplex jam
Paper does not reach the registration
sensor. (Duplex feed)
Internal Misfeed
Internal
misfeed jam
Paper does not reach the fusing entrance
sensor.
Paper does not reach the exit sensor.
Paper stays at the bank paper transport
sensor.
Paper stays at the registration sensor.
ADF (Only MF model)
Jam message
Jam type
Cause
ADF Original Misfeed
Open ADF Cover and remove
paper.
Initial jam
Paper stays at any sensor.
Original
jam
Paper does not reach the back registration sensor.
Paper stays at the front registration sensor.
Paper stays at the back registration sensor.
Next original is detected before original ejection is
completed.
There is too little space between originals.
ADF motor failure
Jam Sensor Layout
Main machine

Ricoh P C301W Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9.4 s
Time to first page (color, normal)	9.8 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Internal memory	256 MB
Built-in processor	-
Sound pressure level (printing)	- dB
Cables included	AC
Included cartridge capacity (black)	1000 pages
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Duplex media weight	60 - 90 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	751 sheets
Auto document feeder (ADF) input capacity	1 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (printing)	1300 W
Energy Star Typical Electricity Consumption (TEC)	0.3 kWh/week
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	65000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Product color	Black, White
Market positioning	Home & office
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	450 mm
Width	400 mm
Height	334 mm
Weight	25000 g