Ricoh P C301W Field Service Manual

6.Troubleshooting
230
Poor Paper Feed
Problem
Cause
Details
Solution
Paper not
feeding
correctly
Paper set
incorrectly
Paper in poor
condition
If the paper is thick and
has been left unwrapped
for a long time, or it is
recycled paper, replace
with fresh normal paper.
• Check installation of the paper
tray.
• Remove the stack and fan it to
remove static cling.
• Change the paper orientation
(switch front-to-back end, turn
over front-to-back), also ease
of feed can differ between
paper lots.
• Clean the feed rollers.
• Clean the separation pad.
• Make sure that paper is stored
correctly in its vinyl packs until
ready for use.
Both
corners of
leading
edge
become dog
eared
Dog-earing can be
caused by both
corners of the
leading edge
getting caught in
the paper transport
path.
If the paper is thick and
has been left unwrapped
for a long time, or it is
recycled paper, replace
with fresh normal paper.
• Confirm that paper is set
correctly in the tray. (Problems
can occur with leading/trailing
edges, front/back sides of the
paper in the paper feed path
with paper from different lots.)
• Make sure that paper is stored
correctly in its vinyl packs until
ready for use.
Paper
double
feeds
Paper in the feed
tray can easily stick
together.
The following can cause
problems:
• If the paper is thick
and has been left
unwrapped for a long
time, or it is recycled
paper, replace with
normal paper.
• Adding paper while a
job in progress.
• Using a previously
printed paper.
• Paper tray
• Check installation of the paper
tray.
• Remove the stack and fan it to
remove static cling.
• Change the paper orientation
(switch front-to-back end, turn
over front-to-back), also ease
of feed can differ between
paper lots.
• Clean the feed rollers.
• Clean the separation pad.
• Clean the registration roller.
• Make sure that paper is stored

Ricoh P C301W Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9.4 s
Time to first page (color, normal)	9.8 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Internal memory	256 MB
Built-in processor	-
Sound pressure level (printing)	- dB
Cables included	AC
Included cartridge capacity (black)	1000 pages
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Duplex media weight	60 - 90 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	751 sheets
Auto document feeder (ADF) input capacity	1 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (printing)	1300 W
Energy Star Typical Electricity Consumption (TEC)	0.3 kWh/week
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	65000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Product color	Black, White
Market positioning	Home & office
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	450 mm
Width	400 mm
Height	334 mm
Weight	25000 g