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Warranty & After-Sales Service
Warranty
・Handset warranty is for 1 year from date of purchase.
・Repair may be made free of charge under the terms of free
repair. See SoftBank Website for terms of free repair.
https://www.softbank.jp/mobile/support/product/
warranty/ (Japanese)
・Warranty covers handset. Cables and complimentary sample
accessories are not covered by warranty.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make a
call, etc. due to breakage or trouble of product.
Malfunction/Repairs
Information/settings on handset may be lost/changed due
to malfunction or repairs. It is recommended that you
keep a separate copy of contacts and other important
information. SoftBank Corp. is not responsible for loss/
change of data (contacts, images, sound, etc.) or settings
due to damage or repairs.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
After-Sales Service
To request repairs, contact Customer Service or a nearby
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms of free repair.
・After the warranty period, if handset can be repaired,
repairs will be made at cost.
Repair parts (for maintaining product performance) are
stocked for approximately 4 years after end of production.
However, repair may not be possible even at cost within this
period due to stock conditions.
Specifications
Some information may differ due to specification changes.
Handset
Handset specifications are as follows.
・Times in the table vary with location, status, settings, etc.
・OEL Display employs precision technology; however, some
pixels may remain on/off.
Item Description
Dimensions (W
x H x D)
Approx. 73 mm x 154 mm x 8.8 mm (9.3
mm where thickest)
Weight Approx. 146 g
Maximum
Output
3G:0.25 W
GSM (850 MHz, 900 MHz): 2 W
GSM (1800 MHz, 1900 MHz): 1 W
4G:0.2 W
Internal
Battery
Capacity
3,130 mAh
Continuous
Talk Time
1
3G:Approx. 1810 minutes
GSM:Approx. 870 minutes
VoLTE
2
:Approx. 2230 minutes
Continuous
Standby Time
3
3G:Approx. 635 hours
GSM:Approx. 575 hours
4G (AXGP Network): Approx. 555 hours
4G (FDD-LTE Network): Approx. 555 hours
Charging
Time
4
AC Adaptor (USB Type-C™ quick charge AC
Adaptor for USB PD [ZSDBAS] (SB-AC20-
TCPD): Approx. 170 minutes
ROBOQUL [SHEGH1]: Approx. 180 minutes
Maximum
Transmission
Speed
5
Max. communication speed (downlink): 774
Mbps
6
Max. communication speed (uplink): 37.5
Mbps
7
1 Average measured with handset fully charged, in strong
signal conditions at rest.
2 VoLTE: Voice over LTE Technology enabling voice calls over
an LTE network.
3 Average measured with handset fully charged, without
calls or operations, in strong signal conditions at rest, and
with data communication and Urgent News disabled. May
vary with battery strength, ambient temperature, settings,
etc.
4 Measured when charging with handset powered off.
5 Provided on a best-effort basis; transmission speed may
decrease or transmission may become unavailable due to
traffic conditions, network environment, etc.
6 Currently provided in some areas of Tokyo. Scheduled to
be provided sequentially starting with areas of Tokyo,
Nagoya, and Osaka starting in winter of 2018. Maximum
communication speed depends on area where used.
7 With UDC (Uplink Data Compression). Data transfer
possible at communication speed above that given in table
with conditions of use due to improved uplink transfer
efficiency.
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