190
Customer Service
For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.
General Information
Direct all inquiries to SoftBank, from charges to service
information, here.
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Hours of service:9 am to 8 pm
Assistance with Repairs/Lost Handsets
Use the number below in case of loss or needing repair:
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Hours of service:9 am to 8 pm
Smartphone Technical Support Center
Direct inquiries regarding smartphone operation and service
details here.
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
Hours of service:Weekdays 9 am to 7 pm Saturday, Sunday,
and holidays 9 am to 5 pm
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
Hours of service:24 hours