GENERAL INFORMATION
1-3
INTRODUCTION
This manual has been prepared for your use in ser-
vicing Sub-Zero 500 Series units. Included are
helpful facts on service, troubleshooting, specifica-
tions and parts information.
It is important that you familiarize yourself with
the product as much as possible before initiating
any maintenance, troubleshooting or repairs.
IMPORTANT: Always refer to the Parts Price
List for any parts that may have been superceded
by serial number.
NOTE: Always have the model & serial number
available when ordering parts. The model and ser-
ial number tag is located:
• by the top door hinge of the freezer
section in
SIDE-BY-SIDE models.
• by the top door hinge of the refrigerator
section
in OVER-AND-UNDER models.
• by the top door hinge in ALL-FREEZER and
ALL-REFRIGERATOR models.
This manual is designed to be used by Authorized Service Personnel only. Sub-Zero Freezer Co., Inc.
assumes no responsibility for any repairs made on Sub-Zero refrigeration units by anyone other than
Authorized Service Technicians.
WARNING
Indicates that hazards or unsafe practices
could result in severe personal injury or death.
CAUTION
Indicates hazards or unsafe practices could
result in minor personal injury or product
and/or property damage.
IMPORTANT SAFETY INFORMATION
At right are the Product Safety Labels used in
this manual. The “Signal Words” used are
WARNING or CAUTION.
Below the Product Safety Labels is a descrip-
tion of the precautions to be taken when the sig-
nal word is observed.
When reviewing this manual, please note these
different safety labels places in areas where
awareness of personal safety and product safety
should be taken.
We encourage you to review this manual and get
acquainted with the information. If you should have
any questions regarding this equipment, please con-
tact:
Sub-Zero Freezer Co., Inc.
Attn: Service Department
4693 West Beltline Hwy.
Madison, WI 53711-2798
Customer Service
&
Parts Warranty Claims Phone
Phone (800) 222-7820
Phone (608) 271-2233
Technical Assistance
Phone (800) 919-8324
Customer Service
&
Technical Assistance
Facsimile (608) 270-3355
Parts Warranty Claims
Facsimile (608) 270-3365
Service Department E-Mail Address
customerservice@subzero.com
Office Hours
7:00 AM to 7:00 PM Central Time
Monday - Friday
TECHNICAL ASSISTANCE
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