Conducting calls – the basic functions 27
Consultation
You interrupt your call to consult with a user (including external users) and then
resume the original call.
p You are conducting a call.
Activating and conducting an enquiry/consultation call
Activate enquiry. The current call is placed "on hold", so that the first user waits.
o Enter the phone number for the consultation call.
p The number is dialled. The user answers. The consultation starts.
The second user is busy or does not answer
Press the display key to cancel the consultation. You are reconnected with the
first partner.
During the consultation you can
• book a callback Page 26,
• activate call waiting
Page 58,
• busy override
Page 61 or
• press the menu key to send a callback or message to the second partner.
The consultation is ended and you return to the waiting call
Either: The second user hangs up. You are reconnected with the first partner.
Or:
Open the system menu.
> < [ Select the menu item and confirm.
You will be connected to the first party again. The second partner hears the busy
tone and hangs up; an OpenStage handset hangs up automatically.
However, you can also
• toggle between the partners Page 62,
• set up a conference
Page 63 or
• transfer the waiting partner to the second partner
Page 61.
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