90 5 Troubleshooting
Light of <Error> indicator is
blinking.
An error that you cannot rectify by yourself has occurred. Record the displayed error
message or error code, switch off the power, pull out the power plug from the outlet, and
then contact our Customer Support Center or your dealers.
The light of the <Ready>
indicator is on and blinking but
there is no print output.
There are jobs remaining in the printer. Cancel printing or force the remaining data to be
printed.
To forcibly print the job, press the <Eject/Set> button. To cancel the job, press the
<Cancel Job> button.
Top section of printed
document is missing.
The top and side margins are
incorrect.
Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions.
Refer to
• “3.2 Loading Paper” (P. 58)
Check that the paper size on the printer driver or the control panel is correctly set.
Refer to
• Online Help for the printer driver
• “Tray Settings” (P. 66)
Check whether the setting for margin is correct on the printer driver.
Refer to
• Online Help for the printer driver
Condensation has occurred
inside the printer.
This phenomenon tends to occur within a few hours of turning on the heater in winter.
Turn the printer on and leave it one hour at least to get rid of any condensation. If the
problem still occurs, contact our Customer Support Center or your dealers.
Paper cannot be fed.
Paper jam.
Multiple paper are fed.
Paper is fed at an angle.
Paper is wrinkled.
Is the paper correctly loaded? Load the paper correctly. For labels, transparencies, or
envelopes, fan them well first to allow air to enter between each sheet before loading.
Refer to
• “3.2 Loading Paper” (P. 58)
Is the paper damp? Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 58)
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 54)
Is the paper tray set correctly? Push the paper tray completely into the printer.
Is the printer placed on a flat location? Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? Set the guides to the correct
positions.
Refer to
• “3.2 Loading Paper” (P. 58)
Papers are fed more than 1 sheet at a time. Multiple feeding of paper may occur before
the sheets of paper loaded in the tray are used up. Fan the paper to be loaded and load
again. Replenish paper only when all the sheets of the loaded paper are used up.
Symptom Reason/Action
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