Troubleshooting
218 Xerox
®
VersaLink
®
B7025/B7030/B7035 Multifunction Printer
User Guide
Paper Misfeeds
Probable Causes Solutions
The paper is not correctly positioned in
the tray.
• R
emove the misfed paper and reposition it properly in
the tray.
• Adjust the paper guides in the tray to match the size of
the paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill
line.
The paper guides are not correctly adjusted
to the paper size.
Adjust the paper guides in the tray to match the size of the
paper.
The tray contains warped or wrinkled paper.
Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size, thickness,
or type.
Use only Xerox approved paper. For details, refer to
Supported Paper on page 143.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the
feed rollers until they are clean. For details, refer to Cleaning
the Printer on page 177.
Label and Envelope Misfeeds
Probable Causes Solutions
The label sheet is facing the wrong way in the
tray.
• Load label sheets according to the instructions from th
e
m
anufacturer.
• Load labels in the tray, face up.
For details, refer to Labels on page 167.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or
pulled away from the backing sheet.
Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1.
For details, refer to Envelopes on page 163.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can
cause wrinkling.
• Use supported envelopes. For details, refer to Guidelines
for Printing Envelopes on page 163.
Note: When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
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