Troubleshooting
230 Xerox
®
VersaLink
®
B7025/B7030/B7035 Multifunction Printer
User Guide
Symptom Solutions
The output is too light.
• To check the toner level, check the control panel, use the print driver,
or the Embedded Web Server. If the toner cartridge is near empty,
replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner
cartridge.
• Replace the paper with a recommended size and type, and confirm
that your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver. In the print driver,
on the Printing Options tab, select Paper, then change the Other Type
setting.
Toner smears or print rubs off.
The output has stains on the back
side.
• Change the Paper Type settings in the print driver. For example,
change Plain to Lightweight Cardstock. In the print driver, on the
Printing Options tab, select Paper, then change the Other Type
setting.
• Verify that the paper is the correct size, type, and weight. If not,
change the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of th
e
p
rinter with an electrician if necessary. For details, refer to Electrica
l
S
pecifications on page 250.
Random spots on the output, or the
image is blurry.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, install a genuin
e
X
erox toner cartridge.
• Use the Rough paper type setting, or try a paper with a smoother
surface.
• Ensure that the humidity in the room is within specifications. For
details, see Relative Humidity on page 249.
The output is blank.
• Power off the printer, then power on again.
• If the error persists, contact your Xerox representative.
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