Xerox VersaLink C415 User Manual

Print, Copy, and Scan Problems
IDENTIFYING PRINT, COPY, AND SCAN PROBLEMS
Problems with the output quality of your printer can be a print-related, copy-related, or scan-related problem. A
quick test can help you to identify where a problem exists.
To identify if a problem is print-related or scan-related, do the following:
1. Print the Getting Started guide:
a. At the printer control panel, press the HHoommee button.
b. Touch DDeevviiccee, then touch IInnffoorrmmaattiioonn PPaaggeess.
c. Touch GGeettttiinngg SSttaarrtteedd, then touch PPrriinntt.
d. To return to the Home screen, press the HHoommee button.
2. Check the quality of the printed output.
3. If the print quality appears poor, the problem is print-related. For possible solutions, refer to Print-Quality
Problems and Solutions.
Note: Ensure that the packaging materials are removed from the toner cartridge.
4. If the print quality meets your requirements, the problem is likely to be scanner-related.
a. Copy the Getting Started guide that you have printed.
b. Check the quality of the copy output.
c. For any symptom of poor scan quality, refer to Copy and Scan Problems.
PRINT-QUALITY PROBLEMS
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the
information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/
VLC415support.
WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using
unsupported paper or specialty media. For more information, contact your local Xerox representative.
Note:
• To ensure consistent print quality, the toner cartridges for many devices are designed to cease
functioning at a predetermined point.
• Grayscale images printed with the composite black setting increment the color pages counter, because
color consumables are used. Composite black is the default setting on most printers.
Xerox
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VersaLink
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C415 Color Multifunction Printer User Guide 269
Troubleshooting

Xerox VersaLink C415 Specifications

General

N-up printing	2, 4, 6, 8, 9, 16
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	2.8 s
Time to first page (black, normal)	6.2 s
Time to first page (color, normal)	6.8 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Custom media width	97 - 216 mm
Custom media length	148 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	52 - 120 g/m²
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, 802.1x RADIUS, FIPS 140, HTTPS, IPSec, SHA-256, SNMP, SNMPv2, SNMPv3, TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service, Xerox PrintBack
USB connector	USB Type-A / USB Type-B
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	2
PCL fonts	93
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Copy, Print
Country of origin	China
Maximum duty cycle	125000 pages per month
Number of PostScript fonts	173
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PDF, PostScript 3
Storage media	eMMC
Internal memory	2048 MB
Processor frequency	1200 MHz
Internal storage capacity	32 GB
Sound power level (standby)	31 dB
Sound power level (printing)	68 dB
Sound pressure level (standby)	14 dB
Sound pressure level (printing)	54 dB
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	7 \
Market positioning	Business
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (color, normal)	7 s
Scan to	E-mail, FTP, HTTP, Network folder, SMB, TWAIN, USB
Scan drivers	TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Output grayscale depth	8 bit
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Current rating	3.6 A
Number of users	5000 user(s)
Languages support	Multi
AC input voltage	220 - 240 V
AC input frequency	57/63 Hz
Power consumption (sleep)	1.3 W
Power consumption (standby)	29 W
Power consumption (printing)	570 W
Operating temperature (T-T)	10 - 32.2 °C
Operating relative humidity (H-H)	15 - 80 %
Package depth	636 mm
Package width	575 mm
Package height	600 mm
Package weight	32300 g
Cables included	AC
Included cartridge capacity (CMY)	2000 pages
Included cartridge capacity (black)	2400 pages
Total input capacity	251 sheets
Total output capacity	150 sheets
Paper tray 1 input capacity	250 sheets
Auto document feeder (ADF) input capacity	100 sheets
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Mobile operating systems supported	Android, iOS
Server operating systems supported	Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022
Windows operating systems supported	Windows 10, Windows 11, Windows 8.1

Weight and Dimensions

Depth	475 mm
Width	478 mm
Height	491 mm
Weight	27100 g