Xerox VersaLink C415 User Manual

Getting Help
Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.
VIEWING ERROR AND ALERT MESSAGES ON THE CONTROL PANEL
When an error or warning condition occurs, the printer alerts you of the problem. A message appears on the control
panel and the LED status light on the control panel flashes amber or red. Alerts inform you about printer conditions,
such as low supplies or open doors that require your attention. Error messages warn you about printer conditions
that prevent the printer from printing or degrade printing performance. If more than one condition occurs, only one
appears on the control panel.
To view a complete list of active error and alert messages:
1. At the printer control panel, press the HHoommee button.
2. Touch DDeevviiccee.
3. Touch NNoottiiffiiccaattiioonnss.
4. Touch FFaauullttss && AAlleerrttss, AAlleerrttss, or FFaauullttss.
5. To view details, touch a fault or alert.
6. To exit the Notifications screen, touch XX.
7. To return to the Home screen, press the HHoommee button.
VIEWING THE ERROR HISTORY ON THE CONTROL PANEL
When errors occur on the device, they are logged into an error history file by date, time, and associated fault code.
You can use this list to identify trends and resolve problems.
To view the error history:
1. At the printer control panel, press the HHoommee button.
2. Touch DDeevviiccee.
3. Touch NNoottiiffiiccaattiioonnss.
4. Touch FFaauulltt HHiissttoorryy.
5. To exit, touch XX.
6. To exit the Notifications screen, touch XX.
7. To return to the Home screen, press the HHoommee button.
SUPPORT LOGS
Use the Support Logs feature only if a Xerox service representative instructs you to do so.
Log files are text files of recent device activity that are created and stored in the device in an encrypted format. A
Xerox service representative can interpret the files to troubleshoot network problems.
Note: Support logs can include screenshots that are taken at the device control panel.
Xerox
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VersaLink
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C415 Color Multifunction Printer User Guide 281
Troubleshooting

Xerox VersaLink C415 Specifications

General

N-up printing	2, 4, 6, 8, 9, 16
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	2.8 s
Time to first page (black, normal)	6.2 s
Time to first page (color, normal)	6.8 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Custom media width	97 - 216 mm
Custom media length	148 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 216 g/m²
ISO A-series sizes (A0...A9)	A4, A5
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	52 - 120 g/m²
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, 802.1x RADIUS, FIPS 140, HTTPS, IPSec, SHA-256, SNMP, SNMPv2, SNMPv3, TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service, Xerox PrintBack
USB connector	USB Type-A / USB Type-B
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	2
PCL fonts	93
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Copy, Print
Country of origin	China
Maximum duty cycle	125000 pages per month
Number of PostScript fonts	173
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PDF, PostScript 3
Storage media	eMMC
Internal memory	2048 MB
Processor frequency	1200 MHz
Internal storage capacity	32 GB
Sound power level (standby)	31 dB
Sound power level (printing)	68 dB
Sound pressure level (standby)	14 dB
Sound pressure level (printing)	54 dB
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	7 \
Market positioning	Business
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Time to first copy (color, normal)	7 s
Scan to	E-mail, FTP, HTTP, Network folder, SMB, TWAIN, USB
Scan drivers	TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Output grayscale depth	8 bit
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Current rating	3.6 A
Number of users	5000 user(s)
Languages support	Multi
AC input voltage	220 - 240 V
AC input frequency	57/63 Hz
Power consumption (sleep)	1.3 W
Power consumption (standby)	29 W
Power consumption (printing)	570 W
Operating temperature (T-T)	10 - 32.2 °C
Operating relative humidity (H-H)	15 - 80 %
Package depth	636 mm
Package width	575 mm
Package height	600 mm
Package weight	32300 g
Cables included	AC
Included cartridge capacity (CMY)	2000 pages
Included cartridge capacity (black)	2400 pages
Total input capacity	251 sheets
Total output capacity	150 sheets
Paper tray 1 input capacity	250 sheets
Auto document feeder (ADF) input capacity	100 sheets
Mac operating systems supported	Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Mobile operating systems supported	Android, iOS
Server operating systems supported	Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022
Windows operating systems supported	Windows 10, Windows 11, Windows 8.1

Weight and Dimensions

Depth	475 mm
Width	478 mm
Height	491 mm
Weight	27100 g