7 - 8 MC55 Integrator Guide
Single Slot USB Cradle
Table 7-3
Troubleshooting the Single Slot USB Cradle
Symptom Possible Cause Action
LEDs do not light
when MC55 or
spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the
cradle and to AC power.
MC55 is not seated
firmly in the cradle.
Remove and re-insert the MC55 into the cradle, ensuring it
is firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging
slot, ensuring it is firmly seated.
MC55 battery is not
charging.
MC55 was removed
from cradle or cradle
was unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC55 is seated
correctly. Confirm main battery is charging under Start >
Settings > System > Power. The 2400 mAh battery fully
charges in approximately four hours and the 3600 mAh
battery charges in approximately six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not fully
seated in the cradle.
Remove and re-insert the MC55 into the cradle, ensuring it
is firmly seated.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature
is between 0
o
C and 35
o
C.
Spare battery is not
charging.
Battery not fully seated
in charging slot.
Remove and re-insert the spare battery in the cradle,
ensuring it is firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery
align with the contacts on the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
During data
communication, no
data transmits, or
transmitted data
was incomplete.
MC55 removed from
cradle during
communication.
Replace MC55 in cradle and retransmit.
Communication
software is not installed
or configured properly.
Perform setup as described in Chapter 3, ActiveSync.
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