Zebra MC55 User Manual

Maintenance & Troubleshooting 7 - 9
Four Slot Ethernet Cradle
Vehicle Cradle
Table 7-4 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Battery is not
charging.
Battery was removed
from the charger or
charger was unplugged
from AC power too soon.
Replace the MC55 in the cradle. The 2400 mAh battery fully
charges in approximately four hours and the 3600 mAh
battery charges in approximately six hours. Tap Start >
Settings > System > Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC55 is not inserted
correctly in the cradle.
Remove the MC55 and reinsert it correctly. Verify charging is
active. Tap Start > Settings > System > Power to view
battery status.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0
o
C and 35
o
C.
During
communication, no
data was transmitted,
or transmitted data
was incomplete.
MC55 removed from
cradle during
communication.
Replace MC55 in cradle and retransmit.
MC55 has no active
connection.
An icon is visible in the status bar if a connection is active.
Table 7-5 Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC55 battery
charging LED does
not light up.
Cradle is not receiving
power.
Ensure the power input cable is securely connected to the
cradle’s power port.
MC55 battery is not
recharging.
MC55 was removed from
the cradle too soon.
Replace the MC55 in the cradle. The 2400 mAh battery fully
charges in approximately four hours and the 3600 mAh
battery charges in approximately six hours.
Battery is faulty. Replace the battery.
MC55 is not placed
correctly in the cradle.
Remove the MC55 from the cradle, and re-insert correctly. If
the battery still does not charge, contact customer support.
The MC55 battery charging LED slowly blinks amber when
the MC55 is correctly inserted and charging.
Ambient temperature of
the cradle is too warm.
Move to an area where the ambient temperature is between
0
o
C and 35
o
C.

Zebra MC55 Specifications

General

Brand	Zebra
Model	MC55
Category	Handhelds
Language	English

Summary

About This Guide

Guide Introduction and Contents

Introduces the guide, lists related documentation, and provides chapter summaries.

MC55 Configurations and Software Versions

Details hardware configurations and software versions for MC55 models.

Document Conventions and Service Information

Explains notational conventions, related documents, and service support procedures.

Chapter 1: Getting Started

Initial Setup and Unpacking

Covers unpacking the MC55, verifying contents, and initial setup steps.

Installing Storage and SIM Cards

Step-by-step guide for inserting microSD and SIM cards into the MC55.

Battery Installation and Charging

Instructions for installing the main battery and performing initial charging.

Powering On, Calibration, and Resetting

Details powering on, screen calibration, and performing warm/cold/clean boots.

Chapter 2: Accessories

Single Slot USB Cradle Setup and Charging

Explains setup, power, USB connections, and battery charging for the cradle.

Multi-Slot Cradles and Brackets

Covers setup for Four Slot Ethernet, Charge Only cradles, and wall mount bracket.

Vehicle Cradle and Mounts

Details installation and power connection for the VCD5500 vehicle cradle.

Cables and Trigger Handle

Describes various cables and the setup/usage of the Trigger Handle accessory.

Chapter 3: ActiveSync

ActiveSync Overview and Installation

Explains ActiveSync functionality and host computer installation.

MC55 Setup for ActiveSync

Guides through mobile computer setup and USB configuration for ActiveSync.

Establishing and Performing Synchronization

Details setting up the connection and synchronizing data with a host computer.

Chapter 4: Application Deployment

Security Policies and Device Lockdown

Covers application security, digital signatures, and locking down the mobile computer.

Installing Certificates and Managing Security

Steps for installing certificates and information on device management security.

Packaging and Deployment Options

Discusses packaging applications into CAB files and various deployment methods.

Storage, Provisioning, and Developer Kits

Covers file storage, XML provisioning, splash screens, and EMDKs.

Chapter 5: Wireless Applications

WLAN Introduction and Configuration

Overview of wireless networking and configuring the MC55 for WLANs.

Signal Strength Icons and WLAN Radio Control

Explains signal icons and how to turn the WLAN radio on/off.

Chapter 6: MC5574 - GSM Configuration

Quick Startup, Service Verification, and Network

Covers initial steps, verifying service, and ensuring network coverage.

Data Connection and Phone Settings

Guides setting up data connections and configuring phone-specific settings.

GSM Services and Network Management

Explains configuration of phone services and network selection/preferences.

Chapter 7: Maintenance & Troubleshooting

MC55 Care, Battery Safety, and Cleaning

Provides tips for device maintenance, battery safety, and cleaning procedures.

Troubleshooting Common MC55 Issues

Solutions for common problems related to power, charging, communication, and software.

Troubleshooting Specific Accessories

Covers troubleshooting for Bluetooth, cradles, and cables.

Appendix A: Technical Specifications

MC55 Hardware Specifications

Details physical characteristics, performance, and user environment specs for MC55.

Scanner Engine Specifications

Lists technical details for SE950, SE960, SE4400, and SE4500 scanner engines.

Decode Zones and Distances

Provides decode zone diagrams and distance charts for scanner engines.

Appendix B: Special Software Configurations

Bluetooth and Battery Settings

Explains how to configure Bluetooth stacks and battery usage thresholds.

Appendix C: Windows Mobile 6.5

Windows Mobile 6.5 UI Features

Describes new UI elements like Home Screen, Start Menu, and scrolling.

Status Icons, Locking, and GPS

Covers status bar icons, device locking methods, and Assisted GPS configuration.

UI Settings and IE Zoom Mapping

Explains customizing Start screen layout and disabling IE zoom mapping.