Rockwell Automation Publication 2080-UM001B-EN-E - November 2011 53
Troubleshooting Appendix D
Calling Rockwell
Automation for Assistance
If you need to contact Rockwell Automation or local distributor for assistance, it
is helpful to obtain the following (prior to calling):
• controller type, series letter, revision letter, and firmware (FRN) number of
the controller
• controller indicator status