5 Connect the power cord to a properly grounded outlet.
6 Restart the printer.
If the error occurs again:
1 Turn the printer off.
2 Unplug the power cord from the wall outlet.
3 Remove the tray.
4 Contact Customer Support.
• Touch Continue to clear the message and print without using the tray.
Close door or insert cartridge
The cartridge is missing or not installed correctly. Insert the cartridge and close all doors and covers.
Close front door
Close the front door of the printer.
Disk corrupted
The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard
disk must be reformatted.
Touch Reformat disk to reformat the hard disk and clear the message.
Note: Reformatting the disk deletes all the files currently stored on the disk.
SMTP server not set up. Contact system administrator.
An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the
message. If the message appears again, contact your system support person.
No analog phone line connected to modem, fax is disabled.
The printer is not detecting an analog phone line, so the fax is disabled. Connect the printer to an analog phone line.
Memory full, cannot print faxes
There is not enough memory to print the fax job.
Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been
restarted.
Fax memory full
There is not enough memory to send the fax job.
Touch Continue to clear the message.
Troubleshooting
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