SC-F2000 Revision C
TROUBLE SHOOTING Trouble on Service Program 50
Confidential
2.6 Trouble on Service Program
This section describes possible troubles on Service Program and their causes and remedies.
Table 2-4. Troubles on Service Program
Symptom Cause Check Item Remedy
Service Program does not start
The operating system is not supported.
Are you running the program on the following operating
systems?
Supported OS: Windows XP SP3, Windows 7
Run the program on a supported operating system.
The printer is not connected to the
computer properly.
Is there any problem in the connection? Correct the connection properly.
There is something wrong with the
program file.
Try using another computer. Does the program start
normally?
If the program still does not start, the program files
may be broken. Download the set of program files
again.
Registration information of the program
is wrong.
Did you get the program through the official channel?
Check it with the license agreement displayed at the start-
up screen.
Download the program file including security files
through the official channel.
More than one printers are connected to
the computer.
Is there any printer connected to the USB port on the
computer other than the one for adjustment?
Disconnect the printer which is not necessary for
the adjustment.
The printer does not react to the program
command.
The printer is turned off.
The printer is in a status that cannot
accept the program command.
1. Is the printer powered on?
2. Is there any error occurring on the printer?
3. Perform “USB Port and Network Communication
Check” to check the connection status between the PC
and the printer.
1. Turn the printer on, if not.
2. Eliminate the occurring errors.
After the USB ID is changed, the
printer has not been reselected.
1. Is the printer powered on?
2. Is there any error occurring on the printer?
Select the correct printer (USB port).
MAC address cannot be set.
The printer is connected with a USB
cable.
--- Connect the printer with a network cable.
“Media is feeding” error
The selected adjustment does not
require printing, but media is loaded on
the printer.
--- Remove the media from the printer.
Freeze
A USB flash drive is inserted in the
PANEL ASSY.
--- Remove the USB flash drive.
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