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ENWW Troubleshooting the HP Jetdirect Print Server 194

Procedure 3: Resolving Printer Display

Error Messages

Check the following information to resolve network-related error

messages that appear on the printer control panel display. This

information assumes you have already printed a configuration page.

1. Does the printer’s control panel display messages similar to the

following?

EIO X NOT FUNCTIONAL

8X.YYYY EIO ERROR

(where X is the EIO slot number and YYYY is an error code)

■ Refer to your printer manuals to interpret the error message.

■ If you upgraded the Jetdirect firmware recently, power the

print server off/on. For internal Jetdirect cards, turn the

printer off and back on again.

■ Reinstall the HP Jetdirect print server to ensure it is installed

correctly, and verify all connectors are fully mated.

■ If possible, print an HP Jetdirect configuration page and verify

all configuration parameters. To interpret HP Jetdirect

configuration page messages, see Chapter 9

■ If your printer contains multiple EIO slots, try using a

different slot.

■ Turn off the printer, remove the HP Jetdirect print server, and

turn the printer back on. If the error message disappears when

the print server is removed, it is likely that the print server

was causing the error. Replace the print server.

■ Record all error codes and contact your service provider. If you

need to replace the HP Jetdirect print server under warranty

service, include all diagnostic and configuration pages with the

faulty print server.

2. Does EIOX INITIALIZING/DO NOT POWER OFF appear on the

display?

Wait for ten minutes to see if it clears. If it does not, you may

need to replace the HP Jetdirect print server.

HP C8088B Administrator's Guide

Other manuals for HP C8088B