ENWW Troubleshooting the HP Jetdirect Print Server 203
Firmware Download Failure
HP Jetdirect wireless print servers support network installation, or
download, of firmware upgrades to provide new or enhanced
features. As with other HP Jetdirect print servers, firmware
upgrades may be downloaded using tools such as HP Download
Manager (Windows), HP Web Jetadmin, or FTP (File Transfer
Protocol).
● If the firmware download fails to complete, you should restart
the download without cycling power to the print server.
● If power is lost during the download and the print server must
be restarted, your next steps depend on whether the print server
is configured for server-based authentication.
If Server-Based Authentication Is Not Used
If a firmware download failure occurs on an HP Jetdirect wireless
print server that is not configured for server-based authentication,
simply restart the download process and try again. If it is powered
off/on, the print server will regain its previous configuration prior
to the download failure.
If Server-based Authentication Is Used
CAUTION If possible, do not power off/on or re-initialize the
print server. Simply restart the download process
and try again. When powered off/on, the print
server will lose its authentication parameter
settings and will not be able to access the network.
If the print server is powered off/on or re-initialized,
see the procedures below.
HP Jetdirect wireless print servers support 802.1x EAP
authentication methods.
If the print server is powered off/on and loses its wireless network
connection, follow these steps:
1. Install a download utility (such as HP Download Manager, or
HP Web Jetadmin) on a supported wireless computer.
2. Copy the firmware upgrade files onto the wireless computer.
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