ENWW Troubleshooting the HP Jetdirect Print Server 196
Procedure 4: Resolving Printer Communication
Problems with the Network
Check the following items to verify that the printer is communicating
with the network. This information assumes you have already
printed a Jetdirect configuration page.
1. Are there any physical connection problems between the
workstation or file server and the HP Jetdirect print server?
Verify network cabling, connections, and router configurations.
Verify that network cable lengths meet network specifications.
Verify that wireless network settings have been properly
configured.
2. Are your network cables connected properly?
Make sure that the printer is attached to the network using the
appropriate HP Jetdirect print server port and cable. Check
each cable connection to make sure it is secure and in the right
place. If the problem continues, try a different cable or ports on
the hub or transceiver.
3. For 10/100Base-TX print servers, is autonegotiation turned off?
The speed and communication mode on the print server must
match the network for proper operation. Autonegotiation is
configured through the EIO menu from the printer’s control
panel.
4. Have any software applications been added to the network?
Make sure they are compatible and that they are installed
correctly with the correct printer drivers.
5. Are other users able to print?
The problem may be workstation-specific. Check the
workstation network drivers, printer drivers, and redirection
(capture in Novell NetWare).
6. If other users are able to print, are they using the same network
operating system?
Check your system for proper network operating system setup.
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