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Step 2 Move the dload file folder in the update package to the root directory of the
microSD card.
Step 3 Insert the microSD card when the phone is powered off.
Step 4 Press and hold the power, volume up, and volume down buttons at the same time
until the Android robot icon appears. The phone will enter update mode and begin
updating. When the update is complete, the phone will be restored to factory settings.
If you cannot update, please contact Huawei customer service or take your phone and
purchase invoice to a service center for inspection.
2.13 During normal use, the touch screen responses slowly or
insensitively
Check whether there is a screen protector fitted. Some screen protectors affect the
touchscreen function when they are badly scratched.
Opening a large app or lots of background apps may temporarily cause the phone to freeze,
making the touchscreen unresponsive.
Please wait patiently or clean up background apps and then to see whether the touchscreen
has returned to normal.
Close the background apps that you do not need: go to Settings, select Manage apps and
select the apps that you wish to close. Then select Stop and close the app according to the
on-screen prompts.
If your phone features Phone Manager, you can use it to close apps: open Phone Manager,
select Phone accelerator and close all background apps.
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