A How to Obtain Help
If a tough or critical problem persists in routine maintenance or troubleshooting, contact
Huawei for technical support.
A.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
A.3 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional
offices, secondary technical support system, telephone technical support, remote technical
support, and onsite technical support.
A.4 Ways to Contact Huawei
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. For any assistance, contact our local office or company headquarters.
A.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshooting.
You need to collect the following information:
l Name and address of the customer
l Contact person and telephone number
l Time when the fault occurred
l Description of the fault phenomena
l Device type and software version
OceanStor V3 Series
HyperMetro Feature Guide for File
A How to Obtain Help
Issue 05 (2018-01-30) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
184
To Next Page
Loading...
Need help?
General