Juniper SRX320 User Manual

CHAPTER 16
Contacting Customer Support and
Returning Components
•
Contacting Customer Support on page 105
•
Return Procedure for SRX Series Services Gateway Hardware Components on page 106
•
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 107
•
Information You Might Need to Supply to JTAC on page 107
•
Required Tools and Parts for Packing the SRX Series Services Gateway Hardware
Components on page 108
•
Packing the SRX Series Services Gateway Hardware Components for
Shipment on page 108
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return them for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for SRX Series Services Gateway Hardware Components on page 106•
105Copyright © 2017, Juniper Networks, Inc.

Juniper SRX320 Specifications

General

Firewall throughput	1000 Mbit/s
Number of users	50 user(s)
Quality of Service (QoS) support	Yes
Mobile VPN IPSec	250
IPS/IDS throughput	100 Mbit/s
USB 2.0 ports quantity	1
Connectivity technology	Wired
SFP module slots quantity	2
Ethernet LAN (RJ-45) ports	6
Internal memory	4000 MB
Flash memory	8000 MB
Storage media type	Flash
Power consumption (typical)	27 W
Heat dissipation	157 BTU/h
Concurrent connections	64000
Mean time between failures (MTBF)	284700 h
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Routing protocols	BGP, CLNS, IS-IS, OSPF, RIP-1, RIP-2

Weight and Dimensions

Weight	1510 g
Dimensions (WxDxH)	299.9 x 43.9 x 191 mm