5
Troubleshooting
5-4 bizhub PRO C6501
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Detail
The machine administrator can call for service using the Utility setting.
See page 6-139 of POD Administrator’s reference.
In this case, you don’t have to make a call for the report code, because
your machine has been monitored automatically by your service
representative.
After calling for service using the Utility setting, be sure to turn OFF the
power immediately, then unplug the machine as described here.
Limited use of the copier in trouble
If the message shown below is displayed on the Call for Service Screen, you
may continue operating the copier on a limited function basis and utilize the
trays and ADU that are not affected by the trouble. To obtain this limited
functionality of the copier, consult your service representative. Be sure to
utilize the limited function only temporarily, and arrange for machine repair
immediately.
1 If the limited use of the copier is available, the following message is
displayed in the message area instead of the report code.
ex.
-- Tray 2 failure --
Press Reset to select except this tray
2 Press [Reset].
– Make note of the report code.
Please switch Off/On
C-0202
3 Turn OFF then ON the sub power switch.
A copying job can continue without using the troubled portion of the
machine (ex. Tray 2).
7 CAUTION
Precaution for limited use
The machine should not keep operating by limited use for long time.
% Be sure to contact your service representative immediately when the
Call for Service Screen is displayed.
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