5-1
Collecting Troubleshooting Informa-
tion
Troubleshooting information can be collected from the AMR by downloading a Debug Info File using
SetNetGo. This is a collection of configuration, log, and system status files that support personnel can
use for debugging and troubleshooting. Use the following procedure to download a Debug Info File for
troubleshooting or diagnostic purposes.
Precautions for Correct Use
The AMR's internal clock must be set correctly to ensure that accurate timestamps are present
in the Debug Info File. Refer to the Fleet Operations Workspace Core User's Manual (Cat. No.
I635) for more information.
Additional Information
A connection to the AMR must be established before attempting to access SetNetGo.If your
AMR is already configured to use a wireless network, use the procedure below. If it is not, you
must first create a TCP/IP connection to the AMR's Maintenance Ethernet Port.
• Refer to 3-4 Network Connections on page 3-16 for more information.
• Refer to Fleet Operations Workspace Core User's Manual (Cat. No. I635) for more informa-
tion.
1
Open MobilePlanner and connect to the AMR's IP address.
2
Click the SetNetGo tab to open its Web Interface.
3
Click Status and select Debug Info from the left pane.
4
Click Download Debug Info and then specify a location to save the file to complete this proce-
dure.
5 Troubleshooting
5-2
AMR (Autonomous Mobile Robot) MD-series Platform User's Manual (I681)
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