7-3 Troubleshooting and Maintenance
7-9
Message Cause Possible countermeasure
ERROR No. 11: Fail in load-
ing files: Please reinstall the
system program.
File reading failed.
ERROR No. 11: Device
check program error: Please
reinstall the system pro-
gram.
Hardware check program is
corrupted.
ERROR No. 11: SRAM
check program error: Please
reinstall the system pro-
gram.
Log SRAM check program is
corrupted.
ERROR No. 11: IP Address
Setting Error: Please rein-
stall the system program.
IP address setting program
is corrupted.
Execute automatic download of the
system program. If the same problem
occurs after downloading, insert the
Memory Card containing the recovery
program in the PT and reset the PT
or turn the power supply OFF and ON
again. (Refer to 3-6 Using Memory
Cards in the Setup Manual.) If the
same problem occurs after reinstall-
ing the system program, contact your
nearest OMRON representative.
ERROR No. 11: Device
check program error: Touch
the screen to continue.
At startup with DIP switch 6
set to ON, the hardware
check program is corrupted.
The Memory Card transfer program
started up after this can be used. If
operation is not restored after con-
tinuing with the Memory Card transfer
program, insert the Memory Card
containing the recovery program in
the PT and reset the PT or turn the
power supply OFF and ON again.
(Refer to 3-6 Using Memory Cards in
the Setup Manual.) If the same prob-
lem occurs after reinstalling the sys-
tem program, contact your nearest
OMRON representative.
ERROR No. 12: Fail in load-
ing fonts: Please reinstall the
system program.
Reading of font files when
operation performed with
DIP switch 6 set to ON
failed.
ERROR No. 12: Installed
system program is not appli-
cable for this hardware:
Please reinstall the system
program.
The installed system pro-
gram does not match the
hardware.
Download the system program by
automatic download that does not
use DIP switch 6. If operation is not
restored after downloading, insert the
Memory Card containing the recovery
system program in BANK 1 in the PT.
(Refer to 3-6 Using Memory Cards in
the Setup Manual.) If the same prob-
lem occurs after reinstalling the sys-
tem program, contact your nearest
OMRON representative.
WARNING No. 20: Date and
Time are not set: Touch the
screen to continue.
Date set outside the PT’s
allowable range of 2000 to
2049.
Touch the touch panel to continue
booting. Then set the correct date in
the System Menu.
WARNING No. 21: SRAM
previously broken…
Initialization Complete:
Touch the screen to con-
tinue.
SRAM contents could not be
held because the battery
was not connected or there
was insufficient capacity.
For this reason, SRAM was
initialized.
Touch the touch panel to continue
booting. Replace the battery the next
time power is turned OFF.
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