Troubleshooting
Monitoring and Diagnostics 7-21
7. If the cartridge does not move freely, gently try to free it. But do not force it.
8. If you free the cartridge, check the storage slot for damage or defects.
9. If you find any damage to the magazine, request a replacement. Go to "Getting
Parts and Technical Support" on
page 7-24, and create a service request.
10. If you cannot free a stuck cartridge, go to "Getting Parts and Technical Support" on
page 7-24, and check for relevant knowledge articles. If you cannot find a
resolution, open a service request.
11. If you free the cartridge and find no damage, reseat the cartridge in its slot and
make sure that it is moving freely.
12. Reinstall the magazine in its bay and power up the library.
13. Once the library restarts, see if the corresponding fault record has been closed. See
"Check the Library Health Log" on
page 7-22.
14. If the Type field of the Health Log record shows that the record is still Open, you
have not yet isolated the problem. Repeat the procedure "Step Through the
Suspect Components Listed in the Fault Record" on
page 7-18, this time
investigating the next suspect component listed in the fault record.
15. If the Type field of the Health Log record shows that the record is Closed and if
the library Health status is now Operational, stop here.
The library is again operating normally.
16. If the fault record has been closed but the library Health status is still Degraded,
check for remaining, open faults. See "Use the Health Table" on
page 7-18.
Free a Cartridge that is Stuck in a Drive
If the Library Health table lists an event with fault code 9108 and includes one or more
tape drives in the Suspect Components field for the event, a tape cartridge is probably
stuck in the drive. To resolve the problem, proceed as follows:
1. In the Library Health table, locate row that corresponds to the event with fault
code 9108.
2. In the Suspect Components field of the Library Health table, note the order and
identities of the listed suspect components.
3. Go to directly to "Getting Parts and Technical Support" on page 7-24, and check for
relevant knowledge articles. If you cannot find
a resolution, open a service request.
Locate and Clear Obstructions, Such as Loose or Protruding Cartridges
WARNING: Oracle's StorageTek SL150 Modular Tape Library
contains a Class-1 laser, as defined by IEC 60825-1 Ed. 2 (2007). Use
of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
To locate and clear an obstruction, proceed as follows:
1. If the Library Health table lists a fault code in the range [9102-9107] or code 9109,
look for a mispositioned cartridge or similar obstruction that interferes with the
robot.
2. Try to remove the magazine that will give you the best view of the interior of the
library. For instructions, see "Remove Magazines from a Non-Operational Library"
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