Getting Parts and Technical Support
7-24 StorageTek SL150 Modular Tape Library User's Guide
14. If you did not check the Set the Library back Online ... checkbox, remember to
bring the library back online once you are ready.
Save the Health Log to a File
If you need to work on diagnostics off-line or if you need to open a service request,
save the contents of the system health log to a file. Proceed as follows:
1. Select Service from the menu on the left side of the browser-based user interface.
The tabbed Service property sheet appears.
2. Select the Health Log tab from the tabbed property sheet.
3. On the control bar at the top of the tab, press the Export button.
4. When the download dialog appears, save the file to disk.
The HTML-based
SL150_HealthLog.xls
file is compatible with current
spreadsheet applications, such as Microsoft Excel and Apache OpenOffice Calc. To
view these files in web browsers, simply rename the file using the
.html
file
extension in place of
.xsl
.
Getting Parts and Technical Support
When you need firmware updates, upgrades, technical assistance, service, or
replacement parts, proceed as follows:
1. Open a web browser window, and log in to My Oracle Support at
https://support.oracle.com
.
2. Generally, you should start by checking for knowledge articles that address your
issue. From the tabbed menu bar that runs across the top of the page, select
Knowledge and check for relevant knowledge articles.
3. If you need to check or upgrade the library firmware, select Patches & Updates.
Then get firmware updates.
4. For all other issues, select Service Requests. Then open a service request.
Check for Relevant Knowledge Articles
1. If you have not already done so, open a web browser window, and log in to My
Oracle Support at
https://support.oracle.com.
2. Select the Knowledge tab.
3. In the Knowledge Base area, select the Search & Browse tab.
4. In the Select a product or product line field, enter StorageTek SL150 Modular
Tape Library.
5. In the Go directly to the best match area, click the Information Center:
StorageTek SL150 ... link.
6. In the Information Center document, select the Resources tab, and browse the
links on the page.
Get Firmware Updates
You obtain firmware for the SL150 tape library and supported drives from My Oracle
Support. Use the following the procedures:
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