Appendix B
Troubleshooting
NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be
duplicated, published, or disclosed without PAX prior written permission.
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A.4 Gift Card Receipts Template
Items in blue & bold are conditionally optional. If not given, these items should not be printed.
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Editable. [Merchant Settings –Edit Header – Header Text 1]
Editable. [Merchant Settings –Edit Header – Header Text 2]
Editable. [Merchant Settings –Edit Header – Header Text 3]
Editable. [Merchant Settings –Edit Header – Header Text 4]
Editable. [Merchant Settings –Edit Header – Header Text 5]
Host Logo which is from host (Only available when the host provides)
Print this mark only when the POS terminal is in DEMO MODE
Terminal ID of the POS terminal, Terminal ID value should be blank if POS terminal is in
Demo Mode.
Print the current date and time
EDC Type, Trans Type Here are the definitions of legal transactions
Transaction Number is incremental (Do not print on balance receipt, do not print if it is a
duplicated transaction)
Card Number,
Replace/Merge transactions requires new card only.
Issue Virtual requires full card number.
Entry. [Swiped], [Manual]
Server ID and name [Merchant Settings – Additional Prompts –Server ID Mode] Void trans
don’t require.
Invoice # [Merchant Settings – Additional Prompts – Invoice Mode]
Base transaction amount, balance, deactivation receipt doesn’t have this field.
Amount of tip 1, if enabled. Tip name should be printed to replace “Tip 1”
Amount of tip 2, if enabled. Tip name should be printed to replace “Tip 2”
Amount of tip 3, if enabled. Tip name should be printed to replace “Tip 3”
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Total amount (Do not print if only one amount exists)
Reference Number (do not print if null)
Print “APPROVED OFFLINE” in demo mode
Print on inquiring balance, issue, sale, void and deact without refund, and could be replaced
by “Refund:” while do deact with refund.
Print the detailed information from the host
Print the merchant receipt data from the host
Print this line if it is a duplicated transaction.