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Polycom RealPresence Group User Manual
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USER GUIDE
6.1.0 | February 2017 | 3725-63715-010A
Polycom
®
RealPresence
®
Group
Series
2
Table of Contents
Default Chapter
3
Table of Contents
3
Before You Begin
9
Audience, Purpose, and Required Skills
9
Get Help
9
Polycom Partner and Solution Resources
9
The Polycom Community
10
Getting Started with Polycom Realpresence Group Series
11
Realpresence Group System Power
11
Power on the System
11
System Health Check
12
Power off a Realpresence Group System
12
Using a Polycom Realpresence Group Series Remote Control
13
Remote Control Buttons and Descriptions
14
Recharge the Remote Control Battery
15
Wake a Realpresence Group Series System
15
Contacts
15
Contact Presence States
16
Browse the Directory
16
Search for Directory Contacts
16
Calling
17
Call by Entering a Name or Number
17
Call from the Contacts Screen
17
Call from the Recent Calls List
18
Call a Speed Dial Entry
18
Place an Audio-Only Call
18
Answer a Call
18
Ignore a Call
18
Hold a Call
19
Hold a Call and Accept a Call
19
Hold a Call and Place a Call
19
Switch between Point-To-Point Calls
19
Resume a Call
19
Hang up All Calls and Answer a Call
19
End a Call
20
Conference Calls
20
Microsoft Skype for Business Meetings
22
Sharing Content
23
Content Connections on Realpresence Group Systems
24
Supported Content Resolutions and Refresh Rates
24
Polycom People+Content IP
25
Managing Content from Microsoft Clients
26
Recording Calls
27
Realpresence Media Suite Recording Methods
27
Record Calls on a DVD or DVR
31
Record Calls with a Laptop or Tablet
31
Settings
31
Video Adjustments
31
Audio Adjustments
34
Cameras
36
Call Answering Settings
39
Encryption and Security
40
Using the Touch User Interface
42
Wake the System
42
Contacts
42
Contact Presence States
43
Browse the Directory
43
Search for Directory Contacts
43
Calling
43
Place an Audio-Only Call
43
Call by Entering a Name or Number
44
Call from the Contacts Screen
44
Call from the Recent Calls List
44
Call a Speed Dial Entry
45
Accept a Call
45
Accept a Call During a Call
45
Decline a Call
45
Hold a Call
45
Hold a Call and Place a Call
45
Resume a Call
46
Switch between Calls
46
End a Call
46
Conference Calls
46
Sharing Content
49
Content Connections on Realpresence Group Systems
50
Supported Content Resolutions and Refresh Rates
51
Sharing Content from a Laptop
51
Polycom People+Content IP
52
Visualboard
53
Managing Content from Microsoft Clients
54
Share Content from USB Flash Drive
55
Stop Content from a USB Flash Drive
56
Recording Calls
56
Realpresence Media Suite Recording Methods
56
Record Calls with a Laptop or Tablet
59
Record Calls on a DVD or DVR
60
Settings
60
Adjust for Room Lighting
60
Call Settings
60
Video Adjustments
61
Camera Presets in Single Camera Mode
64
Audio Adjustments
65
Encryption and Security
66
Troubleshooting
67
Make a Test Call
67
System Information
67
View the Status of the Eagleeye Director II Camera System
68
Using a Polycom Realpresence Touch Device
69
Wake the System
69
Pair a Previously Paired Realpresence Touch Device
69
Calling
70
Call Using Contacts
70
Call by Entering a Name or Number
70
Call Using Recent Calls
70
Call Using Speed Dial
71
Call Using the Directory
71
Place an Audio-Only Call on the Realpresence Touch
71
Answer a Call
71
Decline a Call
71
Hold a Call
72
Hold a Call and Answer a Call
72
Hold a Call and Place a Call
72
Switch between Calls
72
Resume a Call
72
End a Call
73
Conference Calls
73
Microsoft Skype for Business Meetings
74
Set up a Meeting Password
75
Sharing Content
76
Download and Install People + Content IP
76
Share Content Using People + Content IP
77
Stop Sharing Content from People+Content IP
77
Share Content Using Visualboard
77
Stop Sharing Content from Visualboard
78
Settings
78
Audio Adjustments
78
Video Adjustments
79
Cameras
80
Troubleshooting
82
Make a Test Call
82
View Realpresence Touch Device Details
83
View System Details and Connection Status for a Room System
83
View Call Statistics
83
Locate Company Contact Information
84
View the System Status of the Eagleeye Director II Camera System from a Realpresence Touch Device
84
Using a Polycom Realpresence Touch Device with Skype for Business
85
Wake the System
85
Pair a Previously Paired Realpresence Touch Device
85
Calling
86
Call by Entering a Number
86
Accept a Call
86
Decline a Call
86
Accept or Decline Incoming Calls Forwarded from a Contact
86
End a Call
86
Microsoft Skype for Business Meetings
87
Sharing Content
88
Managing Content from Microsoft Clients
89
Polycom People+Content IP
90
Settings
91
Set the System to Answer Video Calls Automatically
91
Audio Adjustments
91
Video Adjustments
92
Cameras
93
Troubleshooting
96
Make a Test Call
96
Upload a Log File
96
View Device Details for the Realpresence Touch
96
View System Details and Connection Status
96
View Call Statistics
97
Locate Company Contact Information
97
Using a Polycom Touch Control Device
98
Power on a Polycom Touch Control Device
99
Wake the System
99
Pair a Polycom Touch Control Device
99
Using the Polycom Touch Control as a Virtual Remote Control
100
Disconnect a Polycom Touch Control Device from a Realpresence Group Series
100
Calling
100
Call by Entering a Name or Number
101
Call from the Contacts Screen
101
Call from the Recent Calls List
101
Answer a Call
101
Ignore a Call
102
Hold a Call
102
Hold a Call and Answer a Call
102
Hold a Call and Place a Call
102
Switch between Calls
102
Resume a Call
102
End a Call
103
Conference Calls
103
Microsoft Skype for Business Meetings
104
Sharing Content
106
Content Connections on Realpresence Group Systems
106
Share Content from a Connected Computer
107
Stop Sharing Content from a Connected Computer
108
Download and Install People + Content IP
108
Share Content with Polycom People + Content IP
109
Stop Sharing Content with People + Content IP
109
Share Content from a USB Drive
109
Annotate Content on a USB Drive with Polycom Touch Control
110
Recording Calls
110
Record and Stream with Realpresence Media Suite
110
Settings
111
Audio Adjustments
111
Video Adjustments
112
Call Answering Settings
113
Cameras
114
Using a Polycom Soundstation IP 7000 Conference Phone
118
Using a Polycom ® Soundstation ™ IP 7000 Conference Phone
118
Answer a Call with a Connected Soundstation IP 7000
118
Place a Call
118
Place a Conference Call
119
Control Volume with a Connected Soundstation IP 7000 Conference Phone
119
Mute the Microphone
119
End a Call
119
Display Content with a Connected Soundstation IP 7000
120
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Polycom RealPresence Group Specifications
General
Brand
Polycom
Model
RealPresence Group
Category
Conference System
Language
English
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