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Preva Net Panel Displayed but Web Pages and/or RSS Feeds Do
Not Load
Description
Preva® functions such as the user login button, Preva® Net Panel Icon and Preva® Net Panel are displayed,
but either the word "WEB" is not displayed on the Preva® Net Panel list and/or the RSS feed and web
pages do not load.
Possible Causes
1 Web Browser is not enabled in system settings.
2 There is no network connection to the console.
3 Console did not acquire a valid IP address.
4 Insufficient Tier rights in Preva® Business Suite
Possible Remedies
1 Go to system settings and toggle the Web Browser setting to "ON"
2 Check for bad and/or missing Ethernet cables or connectors. Disconnect the Ethernet cable feeding
the unit, and plug it into the Ethernet port of a laptop or netbook computer. Verify that the computer’s
Ethernet LEDs flicker, and that the computer can access a web page using the web browser.
3 Go to "System Settings/Connection" and verify the correct configuration (Automatic or Manual),
change if necessary and press "OK".
4 Contact Precor for Preva® account activation or assistance.
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