Chapter 5 Troubleshooting
Returning Units for Repair
SuperLoader User’s Guide 135
Returning Units for Repair 5
If the problem with your SuperLoader is so severe that you cannot
troubleshoot the problem, return the SuperLoader, or any of its parts, for
repair. This section describes what steps you need to take before
returning the unit.
Return
Authorization
Process 5
If you need to return the SuperLoader, or any of its parts to Quantum,
you must first obtain a Return Authorization (RA) number from
Quantum. This number ensures that your products are received correctly,
that any associated billings are posted properly, and that the repaired or
replaced product is returned to the correct address.
How to Obtain a Return Authorization Number 5
To obtain a RA number, contact the nearest Quantum Customer Service
Center. For Customer Service Center locations, see Customer Support
on
page xxiv. An RA request may be made by FAX, e-mail, telephone, or
letter. The following information is required when requesting a RA
number:
• Quantum serial number (located on the back of the unit)
• Quantum part number (located on the back of the unit)
• Reason for return, if known
• Warranty status, if known
• Purchase order number (required for credit or out-of-warranty
transactions)
Note: If you cannot troubleshoot the problem, you must first call
Quantum Customer Support to receive authorization. Unless
the support center authorizes the return of the entire
SuperLoader, you will be billed by Quantum for doing the
troubleshooting.
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