Troubleshoot a problem 125
Install the correct print driver.
Is the printer responding?
Turn off the printer, wait for about 10 seconds, and then
turn on the printer.
Is the printer responding?
Contact customer support.
Network connection problems
Cannot open Embedded Web Server
Check if the printer is on.
Is the printer on?
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
Is the printer IP address correct?
Type the correct printer IP
address in the address field.
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Install a supported browser.