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10
Troubleshooting and Maintenance
10.1 Troubleshooting
Please refer to the charger user manual for the fault code of the charger.
When an alarm occurs, the alarm information can be viewed through the App.
Alarm ID and corrective measures are as follows:
Alarm ID Alarm Name Corrective Measures
002, 003,
014, 015
Grid Overvoltage
Generally, the inverter will be reconnected to the grid
after the grid returns to normal. If the fault occurs
repeatedly:
1. Measure the actual grid voltage, and contact the lo-
cal electric power company for solutions if the grid
voltage is higher than the set value.
2. Check whether the protection parameters are ap-
propriately set via the App or the LCD. Modify the
overvoltage protection values with the consent of the
local electric power operator.
3. If the fault still exists, contact SUNGROW.
004, 005
Grid
Undervoltage
Generally, the inverter will be reconnected to the grid
after the grid recovers. If the alarm occurs frequently:
1. Measure the grid voltage, and contact the local util-
ity grid company for solutions if the grid voltage is be-
low the specified value.
2. Check, through the App, whether the protection pa-
rameters are appropriately set.
3. Check whether the AC cable is firmly in place.
4. If the alarm persists, contact SUNGROW.