Troubleshootin
Xerox Color 550/560 Printer
User Guide
315
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the
telephone connection or with the caller’s
fax machine.
Check that the printer can make clean
copies. If it can, have the caller send
the fax again.
The sender may have loaded the pages
incorrectly.
Contact the sender.
The printer answers the
call, but will not accept
incoming data.
Not enough memory. If the job contains several graphics, the
printer might not have enough
memory. The printer will not answer if
memory is low. Delete stored
documents and jobs and wait for the
existing job to complete. This will
increase available memory.
The paper supply in the printer may not
match the document size sent.
Confirm the original size of the
documents. Documents might be
reduced based on the available paper
supply in the printer.
The printer is set to receive faxes manually. Set the printer to automatic reception.
The received fax size is
reduced.
Faxes cannot be received
automatically.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the memory.
The telephone line is incorrectly connected. Check the telephone line connection. If
it is disconnected, connect it.
There may be a problem with the sender’s
fax machine.
Make a copy to check that your printer
is operating correctly. If the copy prints
correctly, have the recipient check their
fax machine.
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