Xerox Color 550/560 Printer
User Guide
316
Troubleshootin
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Getting Help
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. The control panel
provides you with information and troubleshooting help. When an error or warning condition occurs, the control
panel touch screen displays a message informing you of the problem. In many cases, the touch screen also displays
an animated graphic showing the location of the problem, such as the location of a paper jam.
Alerts
Alerts provide messages and instructions to help solve problems. Alerts can be viewed on:
The Status page in CentreWare Internet Services.
All tabs in the printer driver Properties window. For detailed status information, click More Status.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your
printer problems. You can find solutions for problems with print quality, copy quality, media jams, software
installation, and much more. To access the Online Support Assistant, go to
www.xerox.com/
support.
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