Troubleshooting
ColorQube 9301/9302/9303 Multifunction Printer
User Guide
220
Troubleshooting
These settings are used to troubleshoot any problems that may occur on the printer. They provide
various tests to check the functionality of the system and identify performance levels.
Support Pages
A list of reports and support pages for identifying image quality problems are displayed. Use the Print
option to print the list.
Fix Image Quality
Use this option to Print Test Pages to help you diagnose print issues. Analyze the output and choose
one of the options to fix image quality problems:
• Light Line fixes unexpected continuous lines of lighter colors or empty stripes visible on the
printed output.
• Smears fixes streaks, smudges, and inks pots of the same or different colors scattered over the
printed output.
• Advanced provides a list of expert routines. Customer Support may direct you to select this option.
Refer to
Fix Image Quality on page 220.
Automatic Light Lines Fix
Use this option to fix any Banding problems.
• Quick Banding Fix corrects banding temporarily and may slow print speeds until Full Banding Fix is
completed.
• On is used to correct banding when it is detected.
• Off is selected if no action is required.
•Full Fix takes approximately eight minutes to complete.
• Eco Fix is selected to correct banding when the printer is not in use.
• Always Fix is selected to correct banding when it is detected.
• Off is selected if no action is required.
Resets
Use this option to reset the system software.
• Software Reset on page 221
• Supply Counter Reset on page 221
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