Troubleshooting
ColorQube 9301/9302/9303 Multifunction Printer
User Guide
252
Status Messages
Status Messages are informal messages that do not impact the printer from functioning properly.
There are two categories of Status Messages:
• Warning Messages are informational and usually have to do with replacing consumables. The
messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurrence. For example, if the Cleaning Unit is close to the end of its life, the printer displays
a warning message that the unit needs to be replaced soon. At this time, the system sets a
predefined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
• Job Fault Messages indicate a fault with the job, for example, the required paper is unavailable. If
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.
Fault Displays
All faults that affect the users of the printer are presented to the user by one of these two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire printer, where the printer is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service that can still be used.
The type of fault screen presented depends on the type of fault occurrence.
Some fault displays present the user with fault recovery options. A series of button selections allows
you to choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do not
affect the successful completion of a job from the current pathway.
For example, if the user is running a Copy job and a fault occurs with fax, then a non-interrupting fault
display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the printer and
are displayed in the fault logs. Once the conditions that resulted in the fault display are resolved, the
display is removed.
Fault Logs
Fault information can be accessed using the Machine Status button.
Machine Status provides information about the printer, the status of the paper trays, consumables,
and any current faults. Usage counters are also available.
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