5/2011
2-65
Phaser 4600/4620 Printer Service Manual
12-911-00, 12-921-00, 12-931-00, 12-941-00, 12-912-
Status Indicator RAPS
Revision - Xerox Internal Use Only
12-911-00, 12-921-00, 12-931-00, 12-941-00 Mailbox Bin
Jam
12-911-00 Mailbox Bin 1 jam to exit.
12-921-00 Mailbox Bin 2 jam to exit.
12-931-00 Mailbox Bin 3 jam to exit.
12-941-00 Mailbox Bin 4 jam to exit.
BSD-Reference: WD 18
Initial Actions
• Open the Mailbox Rear Door and check the media path.
• Check the exit actuator of the affected output tray.
• Reseat the Mailbox on the IOT.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
NOTE: Bins (output trays) are numbered 1 through 4, with 4 being the top tray.
Check the condition of the exit actuator. The actuator moves freely and is undamaged.
YN
Clean or repair the affected actuator.
Select dC330 code 12-911 (1), 12-921 (2), 12-931 (3), or 12-941 (4) to test the bin empty sen-
sor of the affected output tray. The sensor signal changes (high/low).
YN
Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and
harness. The connector and harness are undamaged.
YN
Repair the harness.
Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The
error message is displayed.
YN
Reassembly and perform SCP 6 Final Actions.
Replace the Mailbox Control Board, REP 11.5.
Replace these components in order until the error is corrected.
1. IOT Upper Option Harness, PL 10.30 Item 24
2. MCU Board, PL 3.10 Item 3
12-912-00, 12-922-00, 12-932-00, 12-942-00 Mailbox Bin
Jam
12-912-00 Mailbox Bin 1 jam from exit.
12-922-00 Mailbox Bin 2 jam from exit.
12-932-00 Mailbox Bin 3 jam from exit.
12-942-00 Mailbox Bin 4 jam from exit.
BSD-Reference: WD 18
Initial Actions
• Open the Mailbox Rear Door and check the media path.
• Check the exit actuator of the affected output tray.
• Reseat the Mailbox on the IOT.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
NOTE: Bins (output trays) are numbered 1 through 4, with 4 being the top tray.
Check the condition of the exit actuator. The actuator moves freely and is undamaged.
YN
Clean or repair the affected actuator.
Select dC330 code 12-911 (1), 12-921 (2), 12-931 (3), or 12-941 (4) to test the bin empty sen-
sor of the affected output tray. The sensor signal changes (high/low).
YN
Remove the Mailbox, GP 14 to check the condition of the Mailbox option connector and
harness. The connector and harness are undamaged.
YN
Repair the harness.
Remove the Mailbox right cover and reseat P/J5 on the Mailbox Control Board. The
error message is displayed.
YN
Reassembly and perform SCP 6 Final Actions.
Replace the Mailbox Control Board, REP 11.5.
Replace these components in order until the error is corrected.
1. IOT Upper Option Harness, PL 10.30 Item 24
2. MCU Board, PL 3.10 Item 3