Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-15
Error Messages and Codes
Jam at Registration Roller: Jam RR
The Registration Sensor indicates that paper did not reach the sensor on time
or that paper remains in the Registration Chute.
Applicable Status Code:
Code 154: Registration Jam
Initial Actions:
■ Ask the customer about the paper types being used. If not on the
recommended list, determine if this is contributing to the problem.
Recycled, multi-purpose or copier paper tends to contaminate the paper
path. Constant use of special papers such as labels or business cards
can also contribute to jamming.
■ Ensure the correct tray loading and setup procedures are followed
(securing the guides, selecting the correct paper type, fanning the paper,
etc.).
■ Make sure the printer is plugged directly into an electrical outlet. Using
extension cords or a power strip is not recommended.
■ Make every attempt to establish a jam rate prior to starting any work. If
possible print a Status page or Usage Profile report and note the page
count between jams.
■ Determine if jamming is occurring in one tray but not another. This helps
to identify any dirty or defective parts.
■ Clear the paper path of any Jams and paper debris. Start at the Turn
Chute and work up to the Registration Chute Assembly.
■ Clean the paper Feed and Pick Rollers in the paper tray and tray slot
using a slightly damp (water only) lint free cloth.
■ Cycle printer power.
■ If the problem persists, follow the procedure below.
N
o
t
e
In some instances the error will clear after power is cycled, but reappears
with the next print. Check for a piece of paper fan-folded behind the
Feeder Chute (PL3.1.2) or below the Registration Roller Assembly
(PL4.2.1).
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ Registration Sensor, PL4.1.3
■ Registration Sensor Actuator,
PL4.1.1
■ Registration Roller Assembly,
PL4.2.1
■ Print Engine Map 3 P/J Locator (page 10-7)
■ Print Engine Paper Feed Wiring (page 10-26)

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR