Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Service Manual 4-21
General Troubleshooting
Fuser Jams
1. Check that the Fuser is properly seated, locked, and operates normally.
2. Ensure that the paper is in good condition and is listed on the Paper Tips
page as supported media. Try loading new media from a fresh ream.
3. Ensure that only supported transparency film is being used.
4. Check that the printer is operating within its environmental specifications
by using the Printer Status Page.
5. Ensure that the loaded media matches the Control Panel settings.
6. Are the margins on the page greater than 5 mm?
7. Check the Fuser area for debris.
8. Visually inspect the Fuser baffle for burrs.
9. Test the Fuser Motor using Service Diagnostics.
10. See “Jam at Fuser Jam F” on page 3-11 for troubleshooting Fuser Jams.
Exit Jams
1. Ensure the paper is in good condition and is the correct type for the
printer. See “Media and Tray Specifications” on page 1-18 for the correct
media types, sizes and weights for each tray.
2. Ensure the printer is within its operating environmental specifications.
3. If media is showing excessive curl when exiting, try turning the media
over, loading new media from a fresh ream, or a different type of media.
4. Ensure that the loaded media matches the Control Panel settings.
5. Is the jam caused by a heavy, stiff paper being used for two-sided
printing? In such cases, a lighter grade of paper should be used, see the
printer’s Paper Tips page.
6. If debris is visible, clean all exit locations in the Fuser and the Chute
Assembly, with a clean, dry, lint-free wipe.
7. Does the Exit Roller turn? Test the Duplex Motor using Service
Diagnostics. For information on Service Diagnostics, see "Service
Diagnostics" on page 4-6.
8. See “Jam at Duplex Jam D” on page 3-13 for troubleshooting duplex jams
if the Duplex Motor test fails.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR