Xerox Phaser 6360 Service Manual

3-42 Phaser 6300/6350/6360 Color Laser Printer Service Manual
Error Messages and Codes
Replace [Y] [M] [C] [K] Toner Cartridge or
[Y] [M] [C] [K] Toner Is Low
An empty cartridge (Code 202~205), a metered cartridge installed in a non-
metered printer, an unsupported high-capacity cartridge (Code 224~227), or
a fatal error within the cartridge or printer can cause this error condition.
Check for an error code in the help text prior to troubleshooting this error
message. For codes 90~99, a different troubleshooting procedure is provided
on
page 3-49.
When no jobs are being sent to the printer, the [Y] [M] [C] [K] Toner Cartridge
Empty message displays on the Control Panel. This warning allows continued
printing in black and white (Run Black) mode for a short period of time. Once
the color cartridges are empty, the message changes to Replace [Y] [M] [C]
[K] Toner Cartridge, and the printer enters a hard stop condition.
N
o
t
e
[Y] [M] [C] [K] Toner Is Low is a warning condition. Replace [Y] [M] [C] [K]
Toner Cartridge is an error condition.
Applicable Status Codes:
Code 202, 224: Replace Cyan Toner Cartridge
Code 203, 225: Replace Magenta Toner Cartridge
Code 204, 226: Replace Yellow Toner Cartridge
Code 205, 227: Replace Black Toner Cartridge
Warning: Cyan Toner Cartridge is Low
Warning: Magenta Toner Cartridge is Low
Warning: Yellow Toner Cartridge is Low
Warning: Black Toner Cartridge is Low
3 Check the Toner Present signal.
Disconnect P/J342.
Does P342-5 <=> P342-4 [Y], 3 [M], 2
[C], 1 [K] read 0 V?
Go to Step 5. Go to Step 4.
4 Check the Toner Present Switch
continuity.
Depress each switch to test,
Is P342-5 <=> P342-4 [Y], 3 [M], 2
[C],
1 [K]?
Go to Step 5. Replace the
CRUM Reader
(
page 8-94).
5 Check all pins on the TNR Harness
PL7.2.18 for continuity.
1. Disconnect P/J51 and P/J342.
2. Check continuity between
J51<=>J342.
Replace the
Engine Control
Board
(
page 8-106).
Replace the TNR
Harness.
Troubleshooting Procedure Table (Continued)
Step Actions and Questions Yes No

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR